Lovol excavator: service wins customers, quality wins trust
Lovol excavator: service wins customers, quality wins trust
information of China Construction Machinery Corporation
Guide: in the application of construction machinery products, service quality is an important link in the overall quality process. In addition to the improvement of quality monitoring during production and R & D, Lovol excavator pays more attention to the whole process service of products before, during and after sales; With excellent product quality and timely and reliable after-sales service, it is widely used
in the application of construction machinery products, service quality is an important link in the overall quality process. In addition to the improvement of quality monitoring during production and R & D, Lovol excavator pays more attention to the whole process service of products before, during and after sales; With excellent product quality and timely and reliable after-sales service, it has created more value for the majority of users and won the trust of batch after batch of customers
"I'm relieved to choose Lovol excavator"
Nanning luguitong electromechanical Co., Ltd. is the agent of Lovol excavator in Guangxi region. While undertaking the sales of Lovol excavators, the company also actively helps users solve various problems encountered in the use of equipment. Lu Guitong has established an emergency service team consisting of more than 30 service vehicles and more than 40 service personnel, which has won the trust of customers with its fast and convenient service mode and service speed
on August 16, master Chen of Hechi, Nanning, called to say that the Lovol excavator he was driving was improperly operated during operation, resulting in the fracture of the bolt of the pin shaft baffle of the machine boom. I hope our emergency service team can rush to deal with it. Lu Guitong electromechanical Co., Ltd. immediately issued the dispatch task after receiving it, and Master Wu Guiwei came to the scene to implement emergency services. Under the scorching sun, Master Wu arrived at the scene in only an hour, which made master Chen's face surprised and grateful, because he knew that this journey actually took an hour and a half to drive normally. After knowing the specific situation with master Chen, Master Wu, who was still sweating, began the maintenance of the excavator
in less than half an hour, looking at the repaired machine, master Chen said his heart: "your Lovol's after-sales service is really timely. I thought the machine broke down. Today's project must be postponed to tomorrow, but I didn't expect it to be completed today." Master Wu said, "nothing. Customer satisfaction is our greatest pursuit. Is there any problem that needs to be solved for you?" "The refrigeration effect of the empty tensile strength, constant force elongation, constant elongation force value and yield strength adjustment of the excavator is not good." Master Wu Wenyan checked the air conditioner again and found that the cooling effect of the air conditioner was poor due to less refrigerant, but he found that he didn't carry refrigerant with him. So he said to boss Chen, "there is no problem with the air conditioner, but there is less refrigerant. You work first, and I'll get it back." Half an hour later, the price of waste plastic recycled by Wu Shi, who was sweating heavily, was much cheaper than the rising price of plastic raw materials in recent years. Fu came back with two bottles of refrigerant just bought from the market. Seeing that the scene was busy, he said to boss Chen, "I think you are almost finished, so let's charge the refrigerant after you finish." Under the scorching sun, Master Wu waited for nearly an hour before charging the refrigerant
before leaving, boss Chen smiled and said, "your Lovol service is really considerate! I'm relieved to buy Lovol excavators."
Lovol excavator has established a good brand image among customers with high-quality after-sales service, and has also won the favor of more new customers for Lovol excavator
"Lovol excavator is just different"
as a businessman, Han Peng naturally has high requirements for the economy of the machine: "it's useless for excavators to pursue good-looking appearance, but practical performance is the most important"; "The working environment of excavators is generally very bad, and there are rocks everywhere. The excavator we choose cannot be too delicate, and the reliability of the whole vehicle must be high." Han Peng threw out his requirements to manager Chen, who served Lovol excavator sales. He also told us, "many people recommended Lovol excavator to him, saying that Lovol's machine products have excellent performance, high cost performance and good service. This is not true. Today I'm going to take a special look at Lovol's machine." According to Han Peng's specific needs, manager Chen of Lovol excavator recommended Lovol FR60 and fr80g excavators to him
buying excavators is not buying bicycles. In Han Peng's own words, "this is a big object, so we should be careful and choose carefully". For most of the day, Han Peng felt the performance of Lovol excavator. "Lovol excavator is different!" Although this sounds similar to the advertising words, the high-quality reputation revealed from the customer account is inseparable from the product innovation and nanny service that Lovol excavator has been adhering to
since the initial introduction of the construction machinery business, Foton Lovol started with a small excavator with mature production technology and excellent quality, and has always been in the leading position in the industry. FR60 and fr80g are the star products of Lovol excavator. The parts and core technologies used are the most advanced in the industry, with more outstanding performance and perfect quality. They have become the wealth creation tools and helpers for tens of thousands of Lovol excavator users
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